Refund policy

At CentralSelection, we want you to be satisfied with your purchase. We accept returns on eligible products within 30 days of delivery, subject to the conditions outlined below.

Because CentralSelection works with multiple U.S.-based distributors and fulfillment partners, products may ship from different locations. Please contact us before returning any product. The appropriate return address and instructions may vary depending on the item and fulfillment location.

Items returned without prior authorization may not be accepted or may experience delays in processing.

30-Day Return Policy

For most eligible purchases, you have 30 days from the date your order is delivered to request a return.

To qualify for a voluntary return, the product should generally be:

Unused and uninstalled
In the same condition in which it was received
Complete with included accessories, manuals, components, and parts
Returned in its original manufacturer packaging when reasonably possible
Accompanied by your order number or other proof of purchase

To request a return, please contact us or email support@centralselection.store.

If your return is approved, we will provide instructions explaining where and how the product should be returned.

Do not return products directly to a manufacturer, distributor, fulfillment center, or the address shown on a shipping label unless CentralSelection specifically instructs you to do so.

Return Shipping Costs

For standard returns where the product is not defective, damaged, or incorrect, the customer is generally responsible for return shipping costs.

Examples include:

Ordering the wrong product
No longer wanting the product
Purchasing an incorrect size, model, or quantity
Other change-of-mind returns

We recommend using a trackable shipping method when returning merchandise. CentralSelection is not responsible for returned packages that are lost before reaching the designated return location.

If you received an incorrect, defective, or damaged product, please contact us before returning it. When the issue is confirmed, CentralSelection will provide an appropriate resolution and will not require you to pay return shipping for an error attributable to us, our fulfillment partners, or the product itself.

Damaged, Defective or Incorrect Orders

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives:

Damaged
Defective
Missing significant components
Different from the product you ordered

please contact us promptly so we can evaluate the issue and make it right.

We may request photographs of the product, packaging, shipping label, damage, serial number, model information, or other details necessary to investigate the issue.

Depending on the circumstances, the resolution may include a replacement, return, refund, or another appropriate solution.

Please retain the product and its packaging until we provide further instructions.

Return Authorization

Because products may originate from different fulfillment locations, all returns must be authorized by CentralSelection before shipment.

Once your return is approved, we will provide the appropriate return instructions.

The address from which your order originally shipped is not necessarily the correct return address.

Sending an item to an unauthorized address may delay or prevent the return from being processed.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, the eligible refund will be issued to your original payment method.

Please allow up to 10 business days after approval for CentralSelection to process the refund. Your bank, credit card issuer, or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@centralselection.store.

Original shipping charges are generally not refundable for voluntary returns unless required by applicable law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because orders may be transmitted to our distributors and fulfillment partners shortly after being placed, we cannot guarantee that an order can be canceled once processing has begun.

If an order has already entered fulfillment or shipped, you may need to wait until it is delivered and then request a return under this policy.

If we are able to successfully cancel the order before fulfillment, we will refund the applicable payment to your original payment method.

Exchanges

We do not generally process direct product exchanges.

If you would like a different product, model, quantity, or variation, the fastest option is normally to return the eligible item under this policy and place a new order for the product you want.

If you received an incorrect or defective product, contact us before placing another order so we can determine the appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for voluntary returns due to their nature or condition.

These may include:

Custom or personalized products
Gift cards
Digital products or downloadable goods once accessed
Opened software or activated license products
Perishable products
Personal care or hygiene products where return would create a health or safety concern
Hazardous materials, flammable liquids, or gases
Products marked as final sale before purchase
Products that have been used, installed, materially altered, damaged after delivery, or are missing significant components

Please contact us if you are unsure whether a particular product is eligible for return.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer protection laws.

Business Equipment and Electronics

Certain business equipment, POS hardware, electronics, printers, scanners, payment equipment, and similar products may require additional return verification.

For these products, we may request information such as:

Manufacturer and model number
Serial number
Product condition
Packaging condition
Included accessories and components
Photographs or video showing a reported defect

Please do not install, modify, disassemble, or continue using a product after identifying a potential defect if doing so could cause additional damage.

International Returns

Customers outside the United States should contact CentralSelection before returning any merchandise.

Because our current fulfillment partners are located within the United States, an international return may need to be sent to a designated U.S. return location unless otherwise instructed.

For voluntary international returns, customers are generally responsible for direct return shipping costs except where applicable law requires otherwise.

Customs duties, brokerage fees, import charges, or taxes paid directly to a carrier, customs authority, or another third party may not be refundable by CentralSelection. Customers may need to contact the appropriate authority regarding reimbursement of those amounts.

European Union Right of Withdrawal

Consumers located in the European Union may have statutory cancellation rights in addition to CentralSelection's voluntary return policy.

For most eligible online purchases, EU consumers have the right to withdraw from the purchase within 14 days after receiving the goods without providing a reason.

After notifying us that you are exercising your statutory right of withdrawal, the goods must generally be returned within the period required by applicable law.

For a standard withdrawal, the customer is responsible for the direct cost of returning the product where we have informed the customer of that responsibility before purchase.

Where applicable, refunds under the statutory right of withdrawal include the purchase price and the cost of our least expensive standard delivery option. Additional amounts paid for premium or expedited delivery are not required to be refunded beyond the equivalent standard delivery charge.

We may withhold the refund until the goods have been received or you provide evidence that the goods were returned, where permitted by applicable law.

Handling a product beyond what would reasonably be necessary to inspect its nature, characteristics, and functionality may affect the amount refundable where permitted by law.

Certain products and transactions are exempt from the statutory right of withdrawal.

Your statutory rights regarding defective or nonconforming products are not affected by this policy.

United Kingdom Cancellation Rights

Consumers located in the United Kingdom may also have statutory cancellation rights for online purchases.

For most eligible goods purchased online, UK consumers generally have 14 days after receiving the goods to notify the seller that they wish to cancel, followed by an additional period to return the merchandise in accordance with applicable law.

When those statutory cancellation rights apply, CentralSelection will refund the eligible purchase price and the cost equivalent to our least expensive standard delivery method.

If you selected a more expensive delivery option, such as expedited shipping, we are not required to refund the additional amount paid above the standard delivery charge.

The customer may be responsible for the direct cost of returning the merchandise where permitted by law and disclosed before purchase.

CentralSelection may wait to issue the refund until the returned merchandise is received or evidence of return is provided, as permitted by applicable law.

These rights are separate from, and are not reduced by, CentralSelection's voluntary 30-day return policy.

Wholesale and Bulk Orders

Wholesale, bulk, and special-volume orders may be subject to different return arrangements depending on order size, product type, supplier requirements, and whether merchandise was specifically sourced for the customer.

Any special return restrictions applicable to a wholesale or custom order will be communicated before the order is finalized where appropriate.

For questions regarding wholesale purchasing, custom pricing, or tax-exempt orders, please contact us.

Refund Abuse and Excessive Returns

CentralSelection reserves the right, where permitted by law, to refuse returns that do not comply with this policy or to take reasonable measures in cases involving suspected fraud, return abuse, altered merchandise, missing merchandise, or misrepresentation of an item's condition.

Nothing in this section limits any non-waivable consumer rights provided by applicable law.