Shipping policy
At CentralSelection, we work with a network of U.S.-based distributors and fulfillment partners to deliver products directly to our customers. Because products may ship from different locations, shipping times, carriers, and packaging may vary depending on the item and destination.
This Shipping Policy explains how domestic and international orders are processed, shipped, and delivered.
Domestic Shipping
For purposes of this policy, domestic orders are orders shipped to addresses within the United States. Our current distributors and fulfillment partners are based within the United States.
Most domestic orders are expected to arrive within approximately 2 to 4 business days, although delivery times may vary depending on product availability, fulfillment location, destination, carrier delays, holidays, weather, and other circumstances outside of our control.
Business days generally exclude weekends and federal holidays.
Order Processing
Orders are submitted for fulfillment as quickly as possible after payment is successfully processed.
Because CentralSelection works with multiple distributors, processing times can vary by product. An order containing multiple products may also be fulfilled from more than one location.
As a result, items from the same order may:
- Arrive in separate packages
- Be shipped by different carriers
- Have different tracking numbers
- Arrive on different days
You will not be charged additional shipping simply because an order is divided into multiple shipments unless otherwise communicated before fulfillment.
Standard Shipping
Standard shipping options and applicable charges are displayed during checkout based on your order and shipping destination.
Shipping costs may vary depending on factors such as:
- Product weight and dimensions
- Order size
- Shipping destination
- Available fulfillment location
- Carrier rates
Where applicable, some products or orders may qualify for free or discounted shipping.
Expedited Shipping
Expedited shipping is available on eligible orders for a flat $15 shipping fee.
Because our products may be fulfilled by different distributors, expedited delivery times can vary based on product availability, processing time, fulfillment location, carrier service, and destination.
Purchasing expedited shipping does not guarantee delivery on a specific date unless a specific delivery commitment is provided to you separately.
Expedited shipping is intended to provide a faster available shipping method after order processing. Processing and fulfillment times may still apply before the package is transferred to the carrier.
If expedited service cannot reasonably be provided for an order, we may contact you regarding available shipping options.
International Shipping
CentralSelection ships to select destinations outside of the United States.
International shipping availability and charges are determined by the destination and available shipping methods. Applicable shipping costs will be displayed during checkout when available.
Because all of our current distributors are located within the United States, international orders are initially fulfilled from the United States and shipped to the customer's destination country.
International delivery times may vary significantly depending on:
- Destination country
- Customs processing
- Carrier availability
- Product weight and dimensions
- Local delivery networks
- Holidays or other transportation delays
International customers should allow additional time beyond typical U.S. domestic delivery estimates.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
Unless explicitly stated otherwise during checkout, customers are responsible for any customs duties, import taxes, VAT, or other charges imposed after an order enters the destination country.
These charges are determined by local authorities and are separate from the product and shipping charges paid to CentralSelection.
Customs processing may also affect delivery times.
Tracking Your Order
Tracking information will be provided when available after your order has shipped.
Please allow time for tracking information to become active after receiving a shipping confirmation, as carriers may require additional time to scan and update a package in their system.
For orders fulfilled in multiple shipments, you may receive more than one tracking number.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting an order.
If you notice an error after placing your order, contact us as soon as possible.
We will make a reasonable effort to update the address before fulfillment, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
CentralSelection is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.
Delayed Shipments
Shipping and delivery estimates are not guaranteed unless expressly stated otherwise.
Carrier delays can occur due to weather, transportation disruptions, customs processing, high seasonal volume, incorrect addresses, local delivery conditions, and other circumstances outside of CentralSelection's control.
If your order appears to be significantly delayed, please contact us and we will assist with reviewing the available tracking and fulfillment information.
Lost or Missing Packages
If tracking indicates that your package has not arrived within a reasonable period, please contact us.
We will review the shipment information and, where appropriate, work with the carrier or fulfillment partner to investigate the shipment.
If tracking shows that a package was delivered but you cannot locate it, we recommend first:
- Checking around the delivery location
- Checking with household members, employees, neighbors, or building staff
- Confirming the shipping address on your order
- Contacting the carrier using the tracking information provided
You may then contact CentralSelection if additional assistance is needed.
Damaged Shipments
If an item arrives damaged during shipping, please contact us as soon as possible after delivery.
Include your order number and photographs of the damaged product and packaging when possible. This information can help us evaluate the issue and coordinate the appropriate resolution with the distributor or carrier.
Large and Wholesale Orders
Businesses, organizations, and resellers interested in larger quantities may be eligible for custom pricing, discounted shipping rates, and tax-exempt purchasing where applicable.
Contact us to discuss wholesale quantities, custom pricing, or tax-exempt orders.
Questions About Shipping
If you have questions about shipping availability, an existing order, international delivery, wholesale shipping, or another fulfillment issue, please contact us.
We will be happy to assist.